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Reservations
We recommend scheduling your appointment prior to your arrival. All Services and Packages are guaranteed with a credit card. For all Packages, a 15% gratuity will be added to all Spa Services. Additional gratuity is appreciated and accepted for exceptional service.
Health Problems and Comfort Level
Please notify the Spa Receptionist before booking treatments if you are pregnant, have allergies, high blood pressure, any physical ailments, or disabilities. This will prepare our staff far in advance to provide the best possible Spa treatment or therapy for you. When receiving your treatment the technician will address your needs based on your personal assessment. They will speak to you about the temperature, pressure, music, product, and sequence of service they are providing. You may also communicate to us how you are feeling during your service. If there is anything you would like us to address please, inform the technician.
Guest Timeliness
We encourage you to arrive 15 minutes prior to your appointment time so you can have a few moments to unwind. The more relaxed you are, the more you'll enjoy your service. Starting your appointment on time allows you to receive the full benefit of your complete, unhurried service.
Running Late
Arriving late will limit the time of your Spa Service, thus lessening its effectiveness and your pleasure. Your treatment will end at the scheduled time to accommodate the next guest’s scheduled appointment.
Cancellation/Rescheduling
As a courtesy to other guests and our service providers, there will be a 48-hour cancellation or change policy on all services. All packages require 72-hours. Without this notification you will be charged in full (100%). Our cancellation policy is designed to provide compensation for our wonderful technicians, who rely on us to manage their schedule and their career.
Rates
Prices are subject to change without notice.
Return Policy
No refunds or exchanges on products and services.
Gift Cards
Gift cards are only redeemable at location indicated on the back and are non-transferable.
Make the occasion memorable. Let our staff put together a Spa gift package with that personal touch.
Special Considerations:
- Green Valley Spa is a co-ed facility.
- Children 7 years and younger are not permitted in the Spa at any time. No exceptions.
- Cellular phones and pagers disrupt other guests. Please turn them off when entering the spa.
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